Guarantee When doing business over the web, your guarantee is everything. You as our customer have arrived to the point where you've enjoyed the site, the product looks great, you've found the best items for your project and you're possibly thinking, what the heck, you just might go for it! At this point therefore, you'll want to know exactly what kind of warranty is coming with your purchase and so, if you are in a hurry, we're going to give it to you in 3 short and simple points:
- Your products are shipped with a 10 year mechanical - money back warranty
- We deal personally with all support requests and never refer customers to our suppliers
- Your purchase is supplied with a lifetime free support helpline
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Can't say fairer that that! If you have a moment, please read on and we will further elaborate on each of the points above: 10 Year money back guarantee
No small print, and exactly as it is written below: Purchase any handle or knob from us and if within 10 years of the purchase date you find your product has suffered some kind of mechanical defect, like a handle that cracks or breaks, simply send it right back to us for a full and total refund - no questions asked. And you can do this a week after you have bought it, 6 months after...18 months after...or 10 years after...it doesn't matter. If your product fails in any way just send it back to us - you don't need the original packaging...just send it back and we'll issue you a full refund for the items.
Exclusions: Normal wear and tear or inappropriate use or cleaning. It's as simple as that! Lifetime free support helpline
Got a question about fitting, measuring, finding spares or anything handle related? Want extras but can't remember your product code? We are here to make your life easier by being there for you when you need us - if you ever have any how, what or why questions about your products then contact us with those questions.
We are based in the UK (GMT +0hr), are open from 09.00hr - 17.30hr Monday through to Friday and will be glad to help where required. Summary
The success of our products are linked to your absolute and total appreciation (of them) and whether you will go on to recommend our range and Provide Online Limited to your friends and colleagues. We like to think of ourselves as a totally customer focused organisation who will literally bend over backwards to ensure that you are completely satisfied with both us and the product that we are offering to you. All that we have written above is accurate in terms of how we operate and we will greatly appreciate your business should you decide to buy from us. I trust that the above is to your full and complete satisfaction and thank you for your valued consideration. Yours sincerely
 Steve Sokalsky
Managing Director
Provide Online Ltd. (Provide Online Limited)
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